Amine Bouygdade is an IT Engineer with extensive experience in Salesforce administration and development, data integration, and maintenance management systems. Skilled in programming languages such as Apex, C/C++, JavaScript, and Python, Amine has a proven track record in customizing workflows and automating business processes.
• Assisted in customizing objects, creating workflows, and automating business processes. • Developed and maintained Apex classes, triggers. • Worked with REST APIs for data integration and system connectivity. • Supported data management tasks including imports, reports, and dashboards. • Collaborated with team members to troubleshoot and resolve platform issues.
Configured and customized Sales Cloud & Service Cloud objects; designed Flow and automated business processes while prioritizing Salesforce standard functionality Developed and maintained Apex classes and triggers for specific business needs Integrated third-party systems via REST APIs to ensure reliable data exchange Managed data operations: imports, report creation, and dashboards for business activity monitoring Collaborated with teams to diagnose and resolve platform issues, and documented changes
• Contributed to training and evaluating conversational AI by reviewing and rating chatbot responses. Provided feedback to improve accuracy, coherence, and relevance across diverse prompts and languages.
Reviewed and improved the quality of conversational AI responses (accuracy, coherence, relevance) across diverse and multilingual use cases
• Computerized Maintenance Management System (GMAO) - Oracle R12. • Development and implementation of maintenance plans. • Planning, preparation, and oversight of corrective and preventive maintenance activities. • Programming DATA-LOADER tools using VBA. • Calculation and analysis of key performance indicators (KPIs).
Used a Computerized Maintenance Management System (CMMS – Oracle R12) to plan and track corrective and preventive maintenance activities Developed Data Loader tools in VBA to automate data processing Calculated and analyzed key performance indicators (KPIs)
