Experienced Salesforce Administrator & Developer with over 5 years in various clouds (Sales Cloud, Experience Cloud, Service Cloud) in the Salesforce industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers a flexible schedule to deliver on team goals.
Design and develop best-in-class custom solutions within the Salesforce platform. Work with management to identify new and creative opportunities to leverage the system to support additional business processes, workflows or functions and work with the marketing team to lead lifecycle management. Create and manage administration processes including workflows, validation rules, approval processes and assignment rules. Develop reports, dashboards, workflows, and processes to continuously monitor data quality and integrity. Building the UI Components Using Lightning Web Components (LWC) as per the client requirements Led the end-to-end development and enhancement of Salesforce CRM systems, including Sales Cloud, Service Cloud, and Experience Cloud. Line-managed junior Salesforce developers and administrators, fostering skill development and commitment to technical guidelines.
Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions, and Outbound API Messages. Experienced in SFDC Configuration & Customization- Creating Users, Roles, Profiles, role hierarchies, sharing rules, Record Level Permissions, public groups, Search layouts, Validation rules, Communication Templates, Workflow rules, and Approval process. Designed security model (Profiles, Permission Sets, Sharing Rules) for GDPR compliance. Experienced in building apex triggers, apex classes, batch apex, scheduled apex, future methods, and queueable interface.
